Public-sector digital transformation leader / Sydney
From 10 days
to under 24
hours.
I turn complex ICT investment into outcomes communities can feel.
I’m Mohsin Wadood. For more than 15 years, I’ve worked across technology and delivery, bringing people, governance and change together to make public services work better.
Turning strategy into outcomes that matter
01 / The impact
Measured by what changed.
At a local council, I delivered 17 projects across a multi-million-dollar digital transformation portfolio, spanning enterprise systems, CRM, GIS, field mobility and AI.
50%
Less processing time
A mobile field solution replaced 30 manual spreadsheets in a local council’s waste workflow.
30+
Staff hours returned each week
Time recovered through the Waste Resource Recovery project’s redesigned process.
95%
Stakeholder satisfaction
Sustained across delivery of 17 ICT projects at a local council.
50+
Staff in a Copilot pilot
People-first AI adoption turned initial concerns into everyday use and advocacy.
02 / Signature project · Local Council
Waste Resource Recovery.
The result was faster action for residents, not just a new system for staff.
A manual bin-contamination process became a connected mobile field solution in Dynamics 365, integrated with the waste contractor. Thirty spreadsheets were replaced, and resident notifications went from 10 days to under 24 hours.
Time back
Processing time halved; more than 30 staff hours returned every week.
Recognition
Delivered on budget and recognised as a finalist in the 2026 NSW Local Government Excellence Awards.
The point
Better tools mattered because residents heard sooner and staff had more time for the work that needed them.
03 / Experience
A wider lens on delivery.
From national operations to council transformation, the common thread is making change stick.
- 2026 — Present
MohsinWadood.com
Project & Change Management Consultant
Advising an insurance group on the process and accountability gaps behind missed renewals.
- 2022 — 2026
Local Council
ICT Project Manager
Delivered 17 projects across a multi-million-dollar portfolio; introduced Council’s first enterprise PMO platform, bringing 50+ active projects into view.
- 2021 — 2022
NSW Department of Communities and Justice
Program Coordinator, Workplace Transformation
Helped deliver new workplace technology and ways of working at 6 Parramatta Square, with governance and reporting across eight technology initiatives.
- 2018 — 2021
Dexus
Project Controls Officer
Standardised project controls reporting across concurrent workstreams and strengthened safety and risk visibility.
- 2010 — 2018
Earlier experience
Technology delivery & operations
Led 15 Fujitsu data centre controllers; turned around a national data centre contract at PERN2, cutting costs 20%; supported a 700-desktop migration earlier in career.
05 / Contact
Let’s make the outcome matter.
Working on a complex change? Tell me what needs to be different afterwards.